Frequently Asked Questions

Browse our articles below to help guide your purchase decision or care for your Eswing

Yes, the ESWING free wheels very well so it’s no problem if you run out of battery.

There is none! We have customers in their 60's, 70's , 80's, and even a few in there 90's. ESWING is for everyone.

Although steering the ESWING is designed to be easy and intuitive for most riders, our current models can reach faster top speeds and should not be used by children. We have recently added a speed limit feature in the display to assist with speed control but we strongly suggest having adult supervision for riders under the age of 18.

Please review your towns local rules and laws as each city, state, and country has its own requirements.  We also strongly encourage the use of helmets and safety equipment/gear when riding.

Yes, although riding in extremely cold/hot temperatures can reduce the battery range.

The ES and ES Board models are designed primarily for use on paved areas but can be ridden on light trails as well. The ES6S/Golf models are designed for all-terrain use.

Wipe it down with a wet cloth and avoid spraying it directly with high pressure.

Please visit the scooter page to see the different features each model has to offer.

The ESWING uses rechargeable Lithium-Ion battery packs built exclusively with 18650 cells, very similar to those used in Tesla. We have taken great care to ensure our battery packs are built to the highest standards of safety and performance. Click here for more Battery Details

1. Make sure that the power of the balance bike is on and the vehicle is in standby mode.
2. Check whether the Bluetooth function of cell phones and other devices is open and has been successfully paired with the balance bike.
3.Check whether the balance bike is connected with other cell phones and the signal is not switched.
4. Please check whether the Bluetooth version of the cell phone is above 4.0.

1. Check whether the remote control screen is activated.
2. Check whether the remote control has sufficient power.
3. whether the distance between the remote control and the balancing vehicle is within 5m.
4. Check the icon on the remote control display to confirm that the remote control is successfully paired with the balance car.
5. If you still can't turn on at this time, please turn off the vehicle completely and use the remote control with the vehicle after re-pairing the code.

Question Answer.
If you are a beginner of ESWING balance bike, it is very important to read the Product Manual and use the beginner mode to learn first; if conditions allow, it is better to learn with the help of someone familiar with ESWING balance bike.
If conditions allow, it is better to learn with the help of someone who is familiar with ESWING balance bike for more safety and efficiency.

Question Answer.
The general charging time is between 4 and 6 hours. The vehicle is charged about once every 1-2 days under normal use. In order to maximize the battery life, please charge it once every month or after 2 days of each ride. The vehicle must be recharged when the vehicle remote control shows 2 cells of power before use to ensure the best performance and your driving safety.

Question Answer.
Suitable for different models, the speed and maximum driving range are different. For example, the maximum speed of ES6 product is 20 km/h, and it can travel 25-35 km with full power, but the course and speed will change according to the actual road conditions, driver's weight and driving habits. Slow driving and standardized operation can ensure your driving safety.

1. The vehicle is in the off state.
2. Press the code table left button + middle button at the same time, then all the symbols will disappear after the screen display once, only the upper left corner wifi symbol flashes.
3. put the code meter close to the vehicle that needs to code, turn on the vehicle power switch (power key), the code meter automatically code will display the power symbol and other information.
4. try the code table button function, the function is normal that the code is successful.
5. or pair the remote control with the RFID management card that comes with it.

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